Refund Policy | Just Pass Go

This Refund Policy explains when and how you can request a refund for a Just Pass Go subscription purchased from Just Pass Go LLC at justpassgo.us. Payments and refunds are handled by our third-party payment processor, Dodo Payments.

1. 30-day money-back guarantee

New paid subscriptions (Premium and Families) come with a 30-day money-back guarantee. If you are not satisfied for any reason, contact us within 30 days of your initial purchase and we will issue a full refund of your first payment.

2. Free trials

Paid plans may include a free trial. You will not be charged during the trial period, and you can cancel any time before it ends to avoid being billed. No refund is required for a trial you did not pay for.

3. Renewals

Subscriptions renew automatically at the end of each billing cycle. To avoid a renewal charge, cancel your subscription before your renewal date. Renewal payments are generally non-refundable, except where required by applicable law. If you are charged for a renewal you intended to cancel, contact us within 14 days and we will review your request in good faith.

4. How refunds are processed

Approved refunds are issued to the original payment method through Dodo Payments. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. We do not store your full card details; refunds are handled securely by our payment processor.

5. Non-refundable items

Charges older than 30 days from the initial purchase (outside the guarantee window), unless required by law.
Applicable taxes and processor fees, where non-recoverable.
Accounts terminated for violations of our Terms of Service.

6. How to request a refund

To cancel or request a refund, email billing@justpassgo.us or use our Contact page. Please include the email address on your account and the approximate purchase date so we can locate your order quickly.

7. Contact us

Just Pass Go LLC, 5239 Barker Dr, Los Angeles, CA 90042. Email: billing@justpassgo.us.